The consultants at Custom Learning Solutions Inc are
always looking for ways to "quantify" the work we
do. We always want to achieve a measurable
positive ROI, as proof that we can help
organizations improve employee and customer
satisfaction, which leads to increased revenues.
This book gives us
that proof and more. We are constantly using this
resource when talking to our clients about High
Performance. Let us try to paraphrase the book the
best we can to quickly make our point. There is a
direct correlation between employee satisfaction and
Financial Performance of any company. If you can
increase employee satisfaction, you will increase
revenue, it is that simple. But how do you measure
this? Do you currently conduct employee satisfaction
surveys? If not, you should, and here are 4 keys
questions you need to ask your employees.
- I am highly
satisfied with my job?
- I get a great
sense of accomplishment from my work
- The
overwhelming majority of the work I am given is
challenging, rather than competitive
- I am committed
to this firm as a career opportunity
You use a 6-point
scale to measure this;
1) Strongly
Disagree 2) Somewhat Disagree 3) Not sure
4 )
Somewhat Agree
5) Agree 6) Strongly Agree
Here is the
important point, and where the math comes in.
Raising employee satisfaction (i.e. these four
questions) by 1 point (from "somewhat agree"
to "agree"), would improve the score by 0.4 (about
10%-15%). This in turn would raise the financial
performance index by 42.06%.
"Let's
say that again. We have strong evidence that a 10 to
15 percent increase in the scores given by employees
to the elements of employee satisfaction will cause
a 42.06% increase in financial performance".
How Do You Increase Job Satisfaction?
That is where Custom Learning Solutions Inc comes
in. Employees need to feel empowered, committed and
part of a high performance team and organization. We
offer High
Performance Programs for personal, team and
organizational development. We have a
Career Builder Program
that can help employees continually improve their
value and ability to contribute to the organization.
Contact Us today so we
can discuss improving your employees satisfaction.
Look around, read the literature, and a theme you will
discover is that the best companies within any industry
invest in their employees by providing them with
training to become a knowledgeable and committed
workforce. Training is not simply another perk or reward
for above-par job performance. It is an absolute
necessity that pays for itself many times over in
improved performance and business results.
We also
offer employee satisfaction surveys which you can use at your organization.
