Return on Investment for Training

According to Dr. Jack Phillips of the ROI Institute, many training programs are judged on the favorable reaction of the participants and intangible measures. While students may enjoy the training, there may be little tangible results. With no measurable results, it’s no wonder companies put training on the chopping block when they experience recession periods.

No more. Because Custom Learning Solution programs are oriented toward real actions and behavior change, it is easy to document the Return on Investment of Training (ROI). One of our partners, Katharine Bondy of Western Leadership Centre created an ROI-based methodology that can be applied to any training program. It involves the company sponsor, the facilitator, and the participant in a partnership to measure and monitor the business impact and ROI of the training program. Using Jack Phillips’ process, she has documented ROI’s of 700%. The true results of training on any business are measurable.

Custom Learning Solutions programs have reduced turnover, increased customer satisfaction, increased the size of effective teams, raised revenue and profitability, reduced inefficiencies, and developed new business.

When our training and consulting can prove 700% ROI, we become an indispensable partner to our clients. In recognition of these efforts, Katharine won an industry award.